At teesharp.com, we take pride in delivering high-quality digital code, scripts, and software solutions. Since these are intangible products that are immediately accessible upon purchase, we have a strict return policy with limited exceptions.
1. Eligibility for Returns & Refunds
We generally do not offer refunds for digital code purchases. However, exceptions may be considered in the following cases:
•Duplicate purchase – If you accidentally bought the same product twice, we can refund the duplicate order.
•Non-functional code – If the script, theme, or plugin does not function as described, and our support team is unable to resolve the issue.
•Misrepresentation – If the product description significantly differs from what is delivered.
•Unauthorized purchase – If your account was used without your permission to make a purchase.
2. Non-Refundable Situations
Refunds will not be granted in the following cases:
•Change of mind – If you decide you no longer need or want the code after purchasing.
•Lack of technical knowledge – If the product requires coding or setup skills that you do not possess.
•Incompatibility – If the product does not work due to server, hosting, or third-party plugin conflicts unless explicitly stated in the product description.
•Customization issues – If modifications to the original code lead to unexpected errors.
3. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
1.Contact our support team at info@teesharp.com within 15 days of purchase.
2.Provide your order details, a detailed explanation of the issue, and screenshots if necessary.
3.Our team will review your request within 15 business days and determine eligibility.
4. Support & Fixes
Instead of a refund, we prioritize technical support to ensure your code works as intended. If you encounter issues, reach out to our team at info@teesharp.com, and we’ll assist with troubleshooting.
5. Contact Us
If you have any questions about our return policy or need assistance with a product, feel free to contact us at info@teesharp.com or visit our contact page.