Effective Date: February 28, 2025
We aim for customer satisfaction. Please review our return policy before making a purchase.
1. Eligibility for Returns:
- Returns are accepted within 7 days of purchase.
- The software license must not have been activated.
- Subscription-based software is non-refundable once activated.
2. Return Process:
- Contact us at info@teesharp.com with your order details and reason for return.
- If eligible, refunds will be processed within 5-7 business days to the original payment method.
3. Refunds:
- Refunds apply only to software that has not been downloaded or activated.
- Transaction fees are non-refundable unless due to an error on our part.
4. Exchanges:
- We offer exchanges for defective software licenses. Contact us within 7 days of purchase for assistance.